Resident Benefits Package

$39 Billed Monthly to Tenant

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Tenant Handbook

To achieve a successful tenant-landlord relationship and assist you through the course of your lease, we provide you with a Tenant Handbook for your reference. The handbook contains valuable information about maintenance guidelines, instructions on paying your rent, tenant responsibilities, and more.

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Online Tenant Portal

Access your account and lease documents, schedule rent payments, report maintenance concerns. Also provides for easy contact to our office and assigned service technicians through your portal and mobile app!

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Rent Payment Options

Chose how you want to pay your rent. Mail us a monthly check, pay by credit card (convenience fee applies), or save money on postage and credit card charges with free direct deposit and recurring monthly eChecks through your tenant portal.

Resident Rewards Program

Resident Rewards Program

Rent day is now rewards day. You’ll get cash, gift cards, and exclusive discounts you can use to save up to $4500/year on everyday expenses.

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Tenant Liability Insurance

Automatic protection at move-in with Renter Content Coverage, Tenant Liability Insurance Coverage and Renters Bodily Injury coverage. This keeps you in compliance with your lease insurance requirements and provides peace of mind that you are covered at move-in.*

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Concierge Utility Setup

Contacting and arranging your own utility transfer can be exhausting and confusing! We provide you with concierge service to walk you through the process, help make sure you get quick and easy set up at the best value, and that connection is a breeze. Show up at move-in with confidence that your lights are on!

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24/7/365 Emergency Maintenance Line

After hours, weekends, holidays, no problem! Call our tenant emergency line for access to an experienced team member to help troubleshoot. Our team will be on the line within 60 seconds or less, and if necessary will expedite emergency maintenance service.

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Vetted Maintenance Vendors

We ensure all service technicians sent to your home are vetted in advance through our Preferred Vendor Program: reputable, licensed, and insured for any and all repairs.

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Preventative HVAC Service

Furnace/Air (HVAC) filters are delivered to your doorstep three times a year to assure your heating and air system is running properly, efficiently, and safely. You replace the air filter according to your lease agreement to keep your environment healthy, your air flowing smoothly, and saving you money on your energy bills.

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Preventative Maintenance Walkthroughs

Semi-annual walkthrough with one of our property managers to make sure your appliance systems are working properly and help keep your home in tip-top condition (or self-inspection during COVID-19 using our mobile app).

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Home Buying Assistance

Tap into our licensed agents and network of preferred lenders when the time is right to buy your “forever” home.

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Emergency/Disaster Planning

We provide an Emergency Information Card at move-in for posting in a conspicuous place within your rental home. Occupants can refer to the card so they know what to do and steps to take in the unlikely event that disaster strikes in your neighborhood.

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Credit Building

We report every rent payment so you build credit! Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.

No Lease admin/move-in fees Icon

No Lease admin/move-in fees

Many property managers charge a lease creation and move-in fee at the beginning of your tenancy. We waive these fees to minimize your upfront moving and transition costs to your new rental home.

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Self Move-In

Or in-person move-in (either way). One of our property management professionals will make sure you have the best move-in experience possible.

$1M Identity Protection

$1M Identity Protection

1 in 4 Americans are victims of identify fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated, US-based Identity Restoration Specialist.

* Tenants providing proof of their own renters insurance with at least $100,000 in personal liability and listing North County Property Group as Additionally Insured, and keeping their renters insurance active and current throughout the course of their lease, may opt-out of the automatic tenant liability insurance provided at move-in, reducing the Resident Benefits Package to $27 billed monthly to tenant.

Are You Ready to Start Renting?