On today's FMF, Bob Preston speaks about the importance of relationship management in every business. Most of us would agree that Property Management is a “relationship business”. Imagine the number of people your team interfaces with daily in making your business successful: property owners, tenants, vendors, prospective tenants, HOAs, and more. This amounts to literally 100s of individual personalities on an ongoing basis. Bob refers to this group of people collectively as "stakeholders" and explains why he views them at the center of the company culture at North County Property Group.
Relationship management is establishing the groundwork for stakeholders to have the possible experience through their journey with your company. Make it count and you might just find you attract new business in the process!
Company Culture Chart: Company Mission, Vision, Values, Guiding Principles
Notice the stakeholders are at the center (Clients, Tenants, Vendors)
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