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property management guarantees

Our guarantees

PERFORMANCE GUARANTEE

We will take no start-up fees or funds from you for our property management services until we have a renter moved in and rent is collected. That’s right, you don’t pay us anything until we produce results for you. We do all of the heavy lifting – professional photography, build the property listing, market your home, showings, screen applications, draft the lease, and tenant move-in all before being paid a dime. We get paid when you get paid, that is our commitment and guarantee to you. You will know we are working hard to find a great renter because we stand behind our performance. The only exception is in cases of an owner’s contribution to pay for vendors to get your home “rent ready” in advance.


SATISFACTION GUARANTEE

At North County Property Group, we want YOU to be completely satisfied with our service, communication, and responsiveness. We are so confident that you will be happy with us that we guarantee it! While it rarely happens that an owner wants to leave our business, if for any reason you are not completely happy with our services and want to leave us, you can cancel your property management agreement without penalty with 30-days notice. The notice period allows for a smooth and professional transition for the tenant, wrap up of any outstanding maintenance items and invoices, and assignment of the lease and security deposit funds properly over to you so we turn over a happy tenant.


PET GUARANTEE

Over two-thirds of all rental applicants will have a pet(s). When allowed in a rental home, we want our property owners to feel comfortable that the pet(s) has been screened, vetted, and approved by our property management team. As such, North County Property Group guarantees that homes under our management will be protected against damages caused by any pet approved by us. We will pay for any damages exceeding the security and pet deposits caused by an approved pet up to $2,500 (excluding service animals).


MAINTENANCE NO MARK-UP GUARANTEE

North County Property Group will take all tenant maintenance requests on a 24/7 basis and handle all maintenance work at no cost to you! This is done through our maintenance request link in our Tenant Portal or in case of emergencies through our 24/7 maintenance answering service. Tenants are able to get in touch with the on-call property management staff with their maintenance requests at any time of the day, 365 days a year.

One of our unique qualifications for keeping your home well maintained is being a licensed General Contractor. That’s right, in addition to our Real Estate Broker license, we are also a California licensed General Contractor. As such, we have a robust list of subcontractors in all trades such as painters, electricians, plumbers, carpet installers, HVAC specialists, and appliance technicians.

When dispatching a maintenance vendor is required, we will obtain multiple estimates whenever reasonably possible. We also obtain prior approval from the property owner for any expenditure over an established maintenance limit, typically set at $250. Because of the volume we do with each of our vendors, you are assured of receiving fair and attractive estimates, quotes, and final invoices. Furthermore, North County Property Group guarantees that we do not add any fees or mark-up to vendor invoices for services and maintenance provided at your property. We pass the invoices straight through to you on your monthly accounting statement … no hidden fees, no mark-up. You pay what the vendor charges.


The following guarantees are further offered to our property owners as part of our Premium Program services:


30-DAY RENTAL GUARANTEE

We want to put your mind at ease that we are doing everything to find you a great tenant! We guarantee that North County Property Group will find a qualified tenant for your home within 30-days, or the first month of management fees are FREE!

  • Rental price must be set as NCPGs recommended level based on market comps and property condition factors
  • The home must be vacant (does not apply to furnished rentals)
  • Must allow approved pets (Maximum of 2)
  • The home must be “rent ready” for move-in
  • Does not apply to properties listed during two traditionally slow market seasons (holidays: 11/1 – 12/31; summer: 7/1 – 8/31)
  • Included in our Premium Program
  • N/A in our Standard Program

12-MONTH TENANT GUARANTEE

North County Property Group guarantees that a tenant we recommend will remain for a minimum of 12-months. There are times, due to life circumstances, when a tenant may seek early termination from a lease due to unforeseen reasons. Under certain conditions, North County Property Group may recommend that early termination be granted. In such situations, North County Property Group would work cooperatively with the tenant to start showing the home again to find a new tenant at an equal or greater rent rate with no new leasing charge to the owner.

  • Except for tenants receiving federal military orders for relocation.
  • Included in our Premium Program
  • Optional in our Standard Program

EVICTION PROTECTION GUARANTEE

North County Property Group is confident in our screening and placement process to find a great tenant in each of our properties. We guaranteed that you will not have to pay out of pocket in the case of eviction, up the $2,500 in legal expenses and management time. Thanks to our screening process, evictions are such a rare occurrence at our company that we are confident offering this guarantee!

  • Must be a tenant screened, recommended, and placed in the property by North County Property Group
  • Included in our Premium Program
  • Optional in our Standard Program

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